Cross Post From FIR Podcast Network
Welcome to the 27th episode of Digital India Podcast on FIR Podcast Network. This show is ‘Weekly Updates’ brought to you by staff and students of Web Marketing Academy.
Social Media Serves as Lifeline During #ChennaiFloods
Chennai, a city in Tamil Nadu, India is home to over 4.3 million people. It is undergoing the worst
torrential rains of the century. Large parts of the city are inundated with water overflowing from rivers
and lakes, worsened by the incessant rainfall.
Social media continues to be a huge support for Chennai
Social media usage in Chennai floods
Phone networks got jammed in many places but people were able to use Facebook, Twitter or
Whatsapp for vital communication such as:
setting alerts like the Facebook Safety Check feature to mark themselves safe or unsafe
requesting for help from stranded locations
information on rescue teams, numbers, power charging units and shelters
identifying worst hit areas
streamlining distribution of food & other necessities
receiving and giving medical help
donating money and kind
information on people opening their houses to the stranded, sharing their food and warmth
containing all helpline numbers and other vital contact details
inspirational stories to keep people’s spirits up
Facebook groups such as TamilNadu Flood-Support are doing a great job in getting people timely help.
Read more: Chennai floods: Once again, social media is helping Indians while the government flounders.
How brands pitched in & leveraged social media to spread the word
Brands and celebrities did their bit to help as well with social media taking their messages, offers and
assistance to remotest corners.
Ola taxi services launched Ola Boats with professional rowers to rescue people from
Paytm launched a toll free number that Chennai residents and others can call for an instant Rs
Online food-ordering app Zomato launched a scheme whereby anyone can order a meal for the
flood-affected. They tied up with local NGOs to deliver the meal in 30 minutes.
Zoomcar, a self-drive car rental company, pressed its fleet to serve as ambulances.
Online grocer Bigbasket.com launched a microsite NammaChennaiRelief where people could
donate groceries online to a common pool as part of relief material.
Practo, a healthcare discovery platform, put together a list of doctors and hospitals.
Housejoy offered free services such as electrical check-up, plumbing service, mosquito control
for houses in certain areas.
Various celebrities, politicians, and foreign governments donated sizable amounts for the relief
efforts; some also participated actively.
Telephony operators BSNL, Aircel, Bharti Airtel, Idea Cellular and Vodafone announced free talk
time and other offers.
Tips on using social media in a crisis :
The abovementioned scenarios serve as a testament of how technology and social media can help in
dire situations. Some more tips:
First and foremost, ensure you and people near you are physically out of harm’s way.
Use social media to generate awareness, receive and get help.
Do not spam networks with prayers and wishes at this time. They are appreciated but at the
critical moment, people are looking for real help.
Tag tweets with appropriate hashtags so that your message can be picked up by the right
Retweet important information. You don’t know who needs help. However, be discerning about
the information source.
Use options like Facebook’s Safety Check feature if available.
Don’t encourage rumors and negative behavior.
The resilient spirit of Chennai continues to resonate on social media. Not only has the channel brought
in efficiencies and visibility where needed, it has helped create unity and single minded purpose among
citizens of the country.
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